Lesak, Hamilton, Calhoun & Pontieri, a growing and dynamic law firm serving clients throughout North Florida, is seeking a highly organized and client-focused Client Services Coordinator to join our team in Jacksonville. This vital role is the first point of contact for potential clients and plays an essential part in creating a positive, welcoming experience from the very first interaction. In addition to managing client intake and communications, the ideal candidate will also provide backup paralegal support to assist our attorneys and staff as needed.Responsibilities:
Handle client intake with professionalism and empathy
Manage inbound calls, emails, and scheduling for new client consultations
Collect, organize, and input client information into Clio Grow and Clio Manage
Track and follow up on client communications and next steps
Maintain accurate and confidential records
Provide backup paralegal support, including drafting documents, organizing case files, and assisting with discovery or court filings when needed
Coordinate with attorneys and paralegals to ensure a seamless client experience
Qualifications:
Prior experience in a law firm, legal office, or client-facing role preferred
Strong communication and interpersonal skills
Highly organized, detail-oriented, and capable of managing multiple tasks at once
Proficiency with Microsoft Office; experience with Clio or other legal CRM platforms a plus
Ability to work independently and as part of a team
Discretion and professionalism when handling sensitive information
Why Join Us? At Lesak, Hamilton, Calhoun & Pontieri, we’re committed to providing exceptional legal services—and that starts with an exceptional team. We offer a collaborative work environment, opportunities for growth, and the chance to be part of a firm that values integrity, innovation, and client care.