Manager, International Transportation

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Description

• Arhaus is seeking an experienced International Transportation Manager to lead and optimize our global import/export operations. This role is critical to ensuring timely, cost-effective, and efficient delivery of goods from overseas vendors to our U.S. Distribution Centers (DCs) and facilities. As the International Transportation Manager, you will oversee a broad scope of international transportation activities, drive performance, and enhance service across multiple shipping modes. 
   

Essential Duties & Responsibilities:

• Managing all aspects of international shipments including Ocean (FCL/LCL), Cross-Border FTL, Air Freight, and Small Parcel. 
• Leading and mentoring a team, ensuring high performance, accuracy, and operational efficiency.
• Monitoring transportation performance through KPIs, reporting, and analytics to identify opportunities for process improvement and cost reduction.
• Managing weekly carrier allocation utilization and monthly KPI reports.
• Managing freight budgets, invoice audits, and resolving payment disputes.
• Manage cargo loss claim with carriers. 
• Performing weekly / monthly landed cost audit and reports.
• Overseeing carrier allocations, cargo claims, Customs compliance, and container yard movements.
• Ensuring on-time delivery through proactive exception management and vendor and buying agent coordination.
• Managing dray carriers for pickup / delivery, container yard movements and weekly demurrage/detention. 
• Developing and maintaining SOPs and transportation documentation.
• Staying informed on global market trends and recommending solutions to enhance operations.
• Building and maintaining strong relationships with carriers, freight forwarders, and other logistics partners.

 
Requirements

• Bachelor’s degree in supply chain, Business, Logistics, or a related field preferred.
• 5+ years of experience in international transportation, logistics, or supply chain, with hands-on experience managing NVOCC/BCO contracts and freight forwarders.
• Minimum 3 years of experience managing international carrier relationships and contracts.
• Strong knowledge of INCOTERMS and international shipping regulations.
• Proven experience in leading teams and managing direct reports.
• Analytical mindset with strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills, with the ability to present data-driven insights to leadership.
• Experience with contract negotiation and freight cost management.
• Proficient with IT software and systems: Microsoft Office, especially Excel and preferable SAP / Storis.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.