Full Time Legal Intake Specialist Nashville

Full Time Legal Intake Specialist

At Legal Intake Professionals, our Intake Specialist are dedicated professionals who excel at customer service and enjoy helping others. In this crucial role, you are on the front lines, responding to a high volume of phone inquiries and addressing each with care, detail, and most importantly, empathy! This is an in-office position.

Our Intake Specialist are often times the first contact our callers have when reaching out for assistance. Our goal is to have each representative model our Core Values, respond quickly and accurately to customer inquiries and to build relationships with internal key contacts and external callers/clients.

Legal Intake Professionals has representative positions awaiting personable and well-spoken professionals. In this role you provide superior customer service and a positive experience and well-spoken professionals. In this role, you provide superior customer service and a positive experience to our callers and clients, while managing a high call volume. You will use expert listening and data entry skills to get to the heart of a person's reason for calling and accurately document all interactions.

As our company serves a diverse clientele, ability to speak a second language (particularly Spanish) is a plus. Previous experience in the customer service industry is also preferred, but NOT required – we will train a qualified candidate on our systems and procedures as necessary.

Legal Intake Professionals understands that embracing our differences make us a strong, better company. We appreciate the importance of having a workforce that reflects the various communicates in which we work, and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally.

The essential duties of our Specialists are:

• The primary responsibilities will be receiving incoming client calls, following detailed scripts and filling out intakes while talking to clients, as received electronically and by live transfer.
• Sets the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients.
• Demonstrates ability to converse with varying client personalities to collect pertinent details to determine the viability of their claims.
• While performing the duties of this job, the employee is regularly required to talk or hear.

The Skills and Qualifications we look for are:

• Demonstrated verbal and written communication skills, specifically: spelling, grammar and diction.
• Use professional phone voice communicating customer care and concern.
• Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
• Demonstrated accurate and fast typing skills.
• Use PC/computer skills in the Microsoft Windows environment.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Minimum of a High School Diploma or GED and be 18 years of age.

• Be punctual with great attendance
• Bilingual (Spanish) a plus!

Compensation: $20 / Hour with perfect attendance.

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.

Shifts Offered:

• Full Time, 40 hours
• Hours vary between 7am-7pm
• You must be available to work a Saturday OR Sunday each week

Training will last approximately three weeks, Monday-Friday 8:00am-5:00pm. Once you have successfully completed training, you will move to your new set schedule.

Don't miss out on this opportunity - Apply Today! We look forward to hearing from you!

Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.